FAQ

We now ship internationally! Shipping rates are calculated at checkout. Please see our shipping policy for more details. If your destination is not available for shipping, please email us via contact@bouyonbaby.co.uk

All bags are handmade to order, so processing/manufacturing can take up to 10 working days (not including postage time). Personalised and custom bags take up to 15 days to process/manufacture (not including postage time). Orders are posted via Royal Mail and should arrive within 3 working days for UK customers and 10 working days for international customers, once dispatched.

Once you have entered your desired flag name(s) into the personalised text box, we will then develop a design mockup that will be emailed to you within 2 days after your order. You then have 3 working days to approve the design, then production begins. If the design mockup is not approved, then the order will be cancelled and fully refunded. Once manufacturing begins personalised bags with two flags cannot be cancelled. Once dispatched, personalised bags cannot be returned or refunded.

Our Thigh Bags and Mini Belt Bags come with fully adjustable belts that can be removed and swapped out for a more comfortable/stylish belt that you already own. Waist belts go up to approx. 110cm Thigh belts go up to approx. 55cm (elasticated, will comfortably stretch to 75cm) If you require longer belts, please contact us before placing your order and we will accommodate accordingly.

We source our flag images from flagpedia.net who have the most updated world flag designs. If you are still unsure, feel free to message us using our contact form on our website, or email bouyonbaby@gmail.com